Using API as source, can't get all data

Hey guys,

Aim – Use Freshdesk’s API to build some reports.  Skill level – Rookie

I got to a point where I can load the data, convert to table etc but when I click on a visual, it was showing only 30 items. 

Researched and found out about pagination. So I updated my source to: https://domain.freshdesk.com/api/v2/tickets?per_page=100. But it’s showing only 100 tickets now. Whilst I want all tickets.

Did a bit more digging on https://developers.freshdesk.com/api/#list_all_tickets, says for all tickets use this handle: /api/v2/tickets?updated_since=2015-01-19T02:00:00Z

And when I do, I’m back at 30 tickets on a page.

I feel like a vulture circling around the prize, with a blindfold. Can someone see where I’m going wrong?

Thank you for your time and brainspace, 

Yaso