I have been using a Personal Gateway since the beginning of the year and I want to change to an On-Premises Gateway (not personal). I clicked the link and installed the gateway, then went into my workspace and tried to make the switch. The new gateway did not appear as an option.
I attempted to re-install, but received an error stating that I should uninstall first, then reinstall. I uninstalled the old Personal Gateway and the new On-Premises Gateway, but all attempts to reinstall are greeted with this message:
The on-premises data gateway installation has failed. It looks like you are trying to reinstall. Please uninstall the current version first.
I'm stuck. Looking under installed programs, no programs are installed with the word "gateway", so I cannot uninstall. I need to have this up and running by tomorrow morning so my users will get their refreshed data, so I appreciate any speedy assistance that you can lend!
Thanks!