Our company has setup gateway which works for most users. But there is a group which can not connect to enterprise gateway.
So, they created personal gateway. Every user had its own gateway. This morning one of the users lost its connection.
Now, he does not even get the option to connect to gateway. All options are greyed out. There is a second user who still has personal gateway setup but cannot connect to on premise gateway as it is greyed out as well. The second user was able to add data source successfully but cannot use it as gateay connection for scheduled refresh.
I have following question:
1. Is there any specific reason they cannot connect to company gateway?
2. How would this user connect to a gateway? (any gateway)
I have attached pictures for explanation.
Any help is appreciated.
