Hi everyone,
I recently take a case from cutomer that the on-promise gateway not able to be installed on Windows 10 Home 64-bit computer.
The log shows that after loading the key from C:\Users\PBIEgwService\ntuser.dat, the process with user NT AUTHORITY\SYSTEM is trying to access the sub-folder Software but access is denied. Then the process unload the key and re-load from temp file C:\Users\TEMP.NT SERVICE\ntuser.dat but the result is still the same.
Therefore I ask customer to check the sub-folder Software in regedit path HKU\S-1-5-80-1835....\Software, but the result is the folder does not exist no matter how many times customer tries to reinstall the on-premise gateway.
So I have an idea if I can export the keys, send them to customer and let him import them? Or if there's any risk on doing it? Thanks in advance!