Hi everyone,
I'm having serveral problems in order to have my connections up and running in PBI Service. I'll try to do my best in order to explain what happened to me step by step:
1. First of all I installed the On-Premise Gateway on my machine, when I tried to configure the Gateway in PBI Service I discovered that PostgreSQL connections were not possible with On-Premise Gateway...
2. To solve the previous situation, investigating I discovered this kind of connections where possible in the Personal Gateway. So, I unistalled On-Premise to install Personal, this was not easy because several logs and registers have to be manually cleant in order to go on... at the end I was able to complete Personal Gateway installation BUT not able to configure it.
3. On the other hand I discoverd how to transform my PostgreSQL connection into an ODBC one easily, so I turn my Personal Gateway into an On-Premise one again, this time without big problems.
4. When trying to configure my Gateway in Power BI Service all was ok (first picture below) but, when trying to refresh my data no Gateway was found (second picture below).
5 (Here is where I'm right now).: I'm trying to troubleshoot this issue and I've been reading several articles, I think one of the possible problems I have is that the "Power BI Gateway Service" is not been executed on my machine, why?
- When I restart the computer and try to open the On-Premise PBI Gateway it doesn't run, it shows a message that says (it's a translation so it's not literal): "Make sure you On-Premise Data Gateway Service is being executed in your Control Service Panel"
- I don't have any register associated with the "On-Premises Data Gateway Service" in my Applications and Register Service (picture below)
- When I try to start the service via system command promt with the instruction "net start PBIEgwService" I've got a "System Error 5 - Access Denied" (see picture below):
So, any idea about what's happening? Why I cannot start the "Power BI Gateway Service"?
Thanks a lot in advance for your help, any extra information you need do not hesitate to ask me.
Thanks a lot,
Kind regards.