Hello there. I signed into Power BI with the login I have for CRM, input the URL that was listed on the CRM site to use for other Applications to integrate with it, end of fiscal year, and I receive the following message:
We couldn't import data from Microsoft Dynamics CRM Online Sales Manager
There was an error when processing the data in the dataset.
Please try again later or contact support. If you contact support, please provide these details.
Data source type
Processing errorThe credentials provided for the OData source are invalid. (Source at https://yusen-logistics.crm7.dynamics.com/api/data/v8.0/leads.)
Correlation IDebb37f3f-ad32-8763-c895-be76c61760b0
Activity ID573f58a8-dcb5-443d-8f10-c23c30fc90bb
Request ID6375c2f2-0fa1-8875-b833-dfb5aaaa903d
Status code500
TimeWed Feb 22 2017 08:56:01 GMT-0600 (Central Standard Time)
Version13.0.1700.1204
We are based in the United States and we get our CRM account information from Japan. I have reached out to the CRM team in Japan because from what I gather on this e-mail, it is a permissions issue. We have gone back and forth for over a month now on trying to determine who needs to do what. If it is a permissions issue, where does the access need to be granted - CRM, Office 365, or GIMS? When I go to view information in the About section of Power BI, it states that the data is stored in Southeast Asia as well. Everyone that has a CRM account (even the CRM admin) is receiving the same message. I have tested approximately 6 logins - all receive the same error. Please provide any insight!
Thanks!